Policies & Guidelines

Policies + Guidelines

In order to ensure the safety of all clients and staff, here are our operating guidelines that we want to share with you;

Health Screening

The safety of our staff and guests is of the utmost importance to us, so if you are feeling unwell or have been exposed to illness, we ask that you please postpone your appointment. We will do our best to accommodate you once you are well/in the clear.  If you would be more comfortable with your stylist wearing a mask, we are happy to honor that request. We ask for the same courtesy from you, if your stylist requests you to wear a mask. Let’s all be respectful of everyone’s comfort levels. Thank you for your cooperation!

Scheduling & Cancellation Policy

Our booking policy requires a credit card on file in order to reserve an appointment. We ask for your courtesy of 24 hours notice for cancelling, changing or rescheduling your appointment. Appointments must be confirmed in order to stay on the books. Failure to provide 24 hours notice will result in a cancellation fee for 100% of the service booked. We understand emergencies can happen, so please call us to speak with a human.

If you’re not feeling well or have been exposed to illness, let us know ASAP by calling/texting at 773-939-1665. We will do our best to go above and beyond to accommodate you when you are well/ in the clear.

No call/no show

No call/no shows will be charged 100% of the service booked. We understand that things can come up, but please be courteous and let us know if you can’t make it 24 hours in advance.

As much as we love company, we ask that you limit bringing guests with you to your appointment. Not sure if you can bring a guest? Call or text us to confirm we’re at a comfortable level of folks inside the salon. Families may book appointments back to back, but please be courteous that our waiting area is rather small. We cannot allow pets inside the salon, so please don’t bring your pet unless they are a SERVICE ANIMAL.

Guests

We offer contactless payment using Apple pay and tap to pay credit cards, with no signature required. We accept cash, however cannot give cash back on a card. Our team prefers cash or Venmo for gratuity.

Our return policy for retail products that have been gently used can be exchanged for another item of equal or lesser value with an option for store credit. We do not offer refunds for services received or product purchases.

Payment/ Return Policy

We know it’s been quite the ride, thanks for your time !